Refund Policy

1. Digital Service Nature

Binso API provides high-performance, real-time market data infrastructure. Given the digital nature of our services and the immediate access to proprietary data streams, all subscriptions are generally non-refundable unless otherwise stated in this policy.

2. Refund Eligibility

Our implementation team evaluates refund requests on a case-by-case basis. You may be eligible for a refund if:

• Technical issues prevent you from accessing the API, and our engineers cannot resolve the issue within 48 hours.
• You were charged for a renewal after successfully submitting a cancellation request, provided the request was made at least 24 hours before the billing date.
• An initial subscription was made in error, and the API key has not been utilized for any requests.

3. 7-Day Performance Guarantee

For new professional-tier subscribers, we offer a 7-day initial performance guarantee. If the API does not meet the technical specifications outlined in our documentation, you may request a full refund within the first 7 days of your initial subscription, provided your data usage has not exceeded 1% of your monthly quota.

4. Non-Refundable Items

The following items are strictly non-refundable:

• One-time implementation or set-up fees for customized institutional plans.
• Subscription fees for accounts where the API quota has been significantly utilized.
• Accounts terminated due to violations of our Terms of Service.

5. Refund Process

To initiate a refund request, please contact our billing department at [ protected ] . Please include your subscription reference and a detailed explanation for your request. Approved refunds are processed within 5-10 business days.